Green Barn Cottages Booking Terms and Conditions
1. Contract for Holiday Let:
This contract is made under English Law between the hirer (the Guest) and (the Owners). Holiday rental is subject to confirmation by the Owners to the Guest.
2. Booking and Acceptance:
A Booking exists once the deposit payment, or payment of the full rental amount if the booking is made within eight weeks of the start date (see clause 3), and the completed Booking Form have been received by the Owners, and the Owners have confirmed acceptance of the Booking.
3. Final Payment:
The balance of the rental, together with any security deposit (see clause 4) is payable no less than eight weeks before the start of the rental period. If payment is not received by the due date, the Owners reserve the right to give notice that the Booking is cancelled. Bookings made within eight weeks of the start of the rental period require full payment at the time of booking.
4. Security Deposit:
The owners reserve the right to require payment of a security deposit in case of damage to the Property and its contents. Any such security deposit will be payable at the time of the Final Payment as defined in clause 3 above. The Owners will account to the Guest for the security deposit and refund the balance due within two weeks after the rental period. Any breakages during the rental period shall be accounted for by the Owners and may be deducted from this security deposit. This clause shall not limit the Guest’s liability to the Owners. The Guest should report any breakages in a timely manner to the Owner/Manager so that replacements can be obtained.
Subject to clause 2 and 3 above, in the event of non-insurable cancellation, refunds of amounts paid will be made if the Owners are able to re-let the Property using reasonable endeavours. Any expenses or losses incurred in so doing will be deducted from the refundable amount.
The Guest is expected to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party’s personal belongings, public liability etc since these are not covered by the Owners’ insurance. Please note that the Owners do not act for, nor recommend, any particular provider of travel insurance, but may be able to suggest providers of suitable cover if requested.
7. Arrival and Departure Times:
The rental period shall commence at 4.00pm on the first day and finish at 10.00am on the last day. The Owners shall not be obliged to offer the accommodation before the time stated and the Guest shall not be entitled to remain in occupation after the time stated.
The Owners will forward full instructions to the Guest on receipt of the final payment, including directions to the property, arrangements for entry, and local contact point in the event of problems.
Pets are not allowed without prior agreement, and a surcharge may be payable. The Guest is expected to provide bedding and food bowls for the pet and to ensure pets do not get on, nor cause any damage to, furniture, fittings or beds. Pets must never be left unattended in the property.
10. Alterations to Booking:
The Guest shall notify the Owner in advance of arrival of any changes to the names of people staying in the Property, and in any event the maximum number of people to stay in the Property must not exceed the advertised capacity.
11. Guest’s Responsibilities:
a)The Guest agrees to be a considerate occupant of the Property, to take good care of the Property and to leave it in a clean and tidy condition at the end of the rental period. Although a final clean is included in the price, the Owners reserve the right to make a retention from any security deposit to cover additional cleaning costs if the Guest leaves the Property in an unacceptable condition. b)The Guest agrees not to act in any way that would cause disturbance to people in neighbouring properties. c) The Guest shall report to the Owner/Manager without delay any defects in the Property, breakdown of equipment or appliances in the Property, upon which arrangements for repair and/or replacement will be made as soon as possible. d) The Owner/Manager has the right to reasonable necessary access to the property, and access in the event of any emergency.
12. Owners’ Liabilities:
The Owners shall not be liable to the Guest for: a) Any temporary defect or stoppage in the supply of services to the Property, nor in respect of any equipment or appliances in the Property or grounds. b) Any loss, damage or injury that is the result of adverse weather conditions, riots, war, strikes or other matters beyond the control of the Owner. c) Any loss, damage or inconvenience caused or suffered by the Guest if the Property shall be destroyed or substantially damaged before the start of the rental period and in any such event the Owners shall, within seven days of notification to the Guest, refund the Guest all sums previously paid in respect of the rental period. d) Any loss or injury to the Guest or the Guest’s vehicle or other property. Under no circumstances shall the Owners’ liability to the Guest exceed the amount paid to the Owners for the rental period.
13. Data Protection Act:
Guests’ details essential for running the business are kept on a computer. We commit to keep this data secure, and never to share it outside the business. You have the right a) To request that we don’t send you any information – eg on future availability b) To see any information we hold – although we will make a small charge for this.